AI phone answering & inquiry handling · WORKFLOW PACKAGE

Keep the conversation moving. Let your team focus.

Build a phone-answering system around your restaurant’s questions, hours and handoffs. Start with a focused demo and pilot before relying on it during service.

Talk through a bottleneck

Custom demo and pilot first. Rollout follows agreed acceptance checks.

The job to improve

The phone rings while your staff are looking after guests. A caller needs the hours, wants to ask about catering or leaves a reservation request. The useful system answers what it knows and gives everything else a clear next step.

How we would approach it

Choose a bounded first job: routine questions, capturing inquiry details or routing a caller. Define what the assistant can say and when staff must take over.
Build a demo using approved information. The assistant identifies itself as automated. Test interruptions, unclear speech, missing answers, handoffs and the fallback when a connection fails.
Run an agreed pilot and review its calls and follow-ups. Connect reservation or ordering tools only after permissions, rules and integration behavior are verified. Expand after the acceptance checks pass.

What you would receive

A custom demo or pilot, its approved knowledge and call rules, a staff handoff process and clear acceptance checks. This service is a scoped build; it is not presented as a ready-made live receptionist. Phone usage, hosting, monitoring and support are agreed in the quote.

What your team approves

Your team approves answers, routing and follow-up. Uncertain menu or allergy questions go to staff. Reservation requests are not confirmed bookings; payments and other commitments stay outside the first pilot. We agree how call data is handled, who can access it and what disclosures are required before launch.

How we would judge the work

Review correctly handled questions, useful inquiry records, completed handoffs, errors, response time and operating cost. A phone system needs a fallback and ongoing checks; perfect recognition or uninterrupted availability is not promised.

BEFORE WE START

Practical questions.

Can it confirm a reservation or take an order?

The first pilot can collect a request and hand it to staff. Confirming bookings or placing orders requires a separate verified integration, current availability and approved rules. We agree what the system is allowed to do, test the failure cases and keep a human fallback before extending its role.

Can we start with after-hours or overflow calls?

That can be a useful pilot if your phone provider supports the routing. We first test the agreed questions, inquiry capture, staff handoff and fallback. The scope also needs to cover how information stays current, expected call usage and who monitors the service after rollout.

START WITH A CLEAR SCOPE

Diagnostic$750

Your implementationCustom quote

The $750 diagnostic is credited toward your agreed implementation if you proceed.

Your quote reflects complexity, data readiness, integrations and support, including channels and usage. Builds, campaigns and ongoing support are scoped and priced separately.

Tell me where the work gets stuck.

Seamus will reply to discuss your operation and whether this is a useful starting point. No files or payment are needed with your inquiry.

Talk through a bottleneck Email Seamus