Catering follow-up · WORKFLOW PACKAGE

Give every inquiry a clear next step.

A custom workflow for the details, draft replies and follow-ups that keep landing in your catering inbox.

Proposed workflow example. Final scope follows the diagnostic.

The job to improve

Someone has to ask for the headcount, check the menu, write the reply and remember to follow up. When that work lives in one person’s head, an otherwise promising inquiry can sit waiting.

How we would approach it

Organize the inquiry and flag missing information such as timing, headcount or delivery details.
Prepare a reply using your menu and approved rules, with unresolved questions left visible.
Keep the proposed follow-up and responsible person together.

What you would receive

A draft reply, an inquiry record and a clear follow-up for the person handling the request.

What your team approves

Your team checks availability, pricing and the event details before approving any customer message or commitment. Nothing is booked automatically.

How we would judge the work

Time to first reply, unanswered inquiries, manager minutes per inquiry and completed follow-ups. Booking outcomes need to be measured over actual use.

BEFORE WE START

Practical questions.

How would allergies and off-menu requests be handled?

They should be flagged for your team rather than resolved by a guessed reply. Staff must confirm what the kitchen can accommodate before any customer assurance or menu commitment is sent.

What if the customer changes the headcount after a quote?

The changed details should be compared with the last reviewed version. Your team checks the updated quantities, price and availability before approving a revised response. The earlier quote should remain available for reference.

A CLEAR FIRST ENGAGEMENT

Start with the diagnostic$750

Build around your needsCustom quote

The $750 diagnostic is credited toward your agreed implementation if you proceed.

A focused workflow and a connected operating system are different projects. Your quote reflects complexity, data readiness, integrations and support. Builds and advisory work are scoped and priced separately, with scope and price agreed before work begins.

Tell me where the work gets stuck.

Seamus will reply to discuss your operation and whether this is a useful starting point. No files or payment are needed with your inquiry.

Talk through a bottleneck Email Seamus